Return Policy

At The Barbell Box, we work hard to ensure that every subscriber enjoys their monthly fitness experience. Because our boxes contain curated, limited-run, and often consumable items, our return policy is structured to protect product integrity while still supporting our customers when issues arise.

Please read this Return Policy carefully along with our full Terms & Conditions, as all returns, replacements, and refunds are governed by those terms.

1. General Return Policy

Due to the nature of subscription boxes—containing consumables, apparel, gear, and limited-edition items—we do not accept returns on any subscription boxes or individual items included inside them.

All sales of subscription boxes are final.

2. Returns for Change of Mind

We do not offer returns, exchanges, or refunds for:

• Change of mind
• Disliking a product’s flavor, size, or style
• Duplicate items received due to multiple subscriptions
• Boxes delivered to an old or incorrect address provided by the subscriber

Please ensure your subscription details and shipping information are accurate before placing your order.

3. Damaged or Defective Items

If an item in your box arrives physically damaged, please contact our support team within 30 days of shipment.

To qualify for a replacement:

• Provide your order number,
• Include clear photos of the damaged item,
• Explain the issue in your ticket.

Important Notes:

• Only the damaged product will be replaced — not the entire box.
• Damage to packaging (such as dents, creases, or scuffs) does not qualify as a damaged item.
• Replacements are issued only if the product is available.
  

All refund or replacement decisions are made at the discretion of the customer support team.

4. Missing Items

If you believe an item is missing from your box:

• Contact us within 30 days of shipment,
• Provide your order information,
• Customer support will review and issue a replacement if stock is available.

Missing items due to customs removal, regional restrictions, or carrier mishandling are not eligible for refunds.

5. Lost Packages

If your package is marked as delivered by the carrier but you have not received it:

• Please first check with neighbors, front desk, or local post office.
• Contact us after this check so we can investigate further.

We are not responsible for packages lost due to:

• Incorrect or incomplete address provided by the subscriber
• Theft after delivery (porch theft)
• Carrier mistakes outside our control

Replacements may be offered at customer support’s discretion.

6. Returns for Apparel or Gear Sizing

Because subscription items are pre-packed in bulk, we cannot offer returns or exchanges for sizing issues.
Subscribers are responsible for checking size guidelines and updating their account preferences before renewal.

7. Refunds

Refunds are not offered for:

• Subscription box contents
• Late deliveries
• Dissatisfaction with included items
• Boxes impacted by customs delays or fees
• Cancelled subscriptions (as stated in our Terms, subscriptions are non-refundable for the current billing period)

Refunds are issued only in exceptional cases at the discretion of support and never for consumables once shipped.

8. How to Request Support

If you are experiencing an issue with your subscription box, please contact our support team with all necessary details.

support@thebarbellbox.com

Please include:

• Full name
• Order number
• Description of the issue
• Photos (if applicable)

We do our best to process all requests within 2–4 business days.